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Delivery Info
Do you have any free delivery offers?
Yes, we offer free delivery by Royal Mail First Class for all orders over £25.00 (excl VAT) in the UK.
We also offer free delivery by 24 Hour Next Working Day Fedex for all orders over £50.00 (excl VAT) in the UK.
Do you deliver worldwide?
Yes, we deliver orders worldwide.
Duties may apply to deliveries to your country. For many countries (e.g within the European Union) no charges apply but please check with your local customs in case.
In accordance with our terms and conditions, you are responsible for payment of any customs duties, taxes and import charges which the customs in your country may apply to your order.
What are your delivery options?
We offer a range of delivery options for both UK and International deliveries.
UK Deliveries
In the UK we offer three delivery methods:
- Royal Mail First Class
- 48 Hour Courier
- 24 Hour Next Working Day Courier
International Deliveries
International orders will be sent by:
- Royal Mail International Priority
International orders over £50.00 (excl VAT) will be sent by:
- Royal Mail International Signed For
How much will my delivery cost?
Our delivery charges are calculated by weight and volume and are visible in the checkout before payment is made.
UK Deliveries:
Royal Mail First Class deliveries in the UK start from just £2.00
For 48 Hour Courier there is a charge of £4.15
For 24 Hour Next Working Day Courier there is a charge of £5.00
Royal Mail First Class UK Delivery costs:
| Weight(g) | Cost |
|---|---|
| Less than 250g | £2.00 |
| 250-500g | £2.25 |
| 500-750g | £2.60 |
| 750-1000g | £2.95 |
| 1000-1250g | £3.30 |
| 1250-1500g | £3.65 |
| 1500-1750g | £4.00 |
| 1750-2000g | £4.35 |
International Deliveries
Royal Mail International Priority deliveries start from just £2.90
| Weight (g) | West Europe Cost | Rest of the World Cost |
|---|---|---|
| Less than 250g | £2.90 | £3.90 |
| 250-500g | £3.80 | £5.78 |
| 500-750g | £4.70 | £7.65 |
| 750-1000g | £5.60 | £9.53 |
| 1000-1250g | £6.50 | £11.40 |
| 1250-1500g | £7.40 | £13.28 |
| 1500-1750g | £8.30 | £15.15 |
| 1750-2000g | £9.20 | £17.03 |
| 2000-2250g | £10.10 | £18.90 |
| 2250-2500g | £11.00 | £20.85 |
| 2500-2750g | £11.90 | £22.65 |
| 2750-3000g | £12.80 | £24.53 |
| 3000-3250g | £13.70 | £26.40 |
If your order is over 2kg, then we may send your order in more than one parcel. This is the most cost effective method of sending large parcels abroad.
The Royal Mail West Europe zone includes the following countries:
| Andorra | Austria | Belgium | Denmark | Faroe Islands |
| Finland | France* | Germany | Greece | Greenland |
| Iceland | Ireland | Italy | Luxembourg | Netherlands |
| Norway | Portugal** | Spain*** | Sweden | Switzerland" |
*(incl Corsica, Monaco)
**(incl The Azores and Madeira)
***(incl Canary Islands)
"(incl Liechtenstein)
All other countries come under the Rest of the World zone.
How long will my delivery take to arrive?
We offer fast and efficient delivery options for both UK and International deliveries.
UK Deliveries:
Royal Mail First Class – 1-3 business days
48 Hour Courier – 2 working days
24 Hour Courier – 1 working day
International Deliveries:
Royal Mail International Priority:
Western Europe: 3-5 days
Rest of Europe: 3-5 days
Rest of the World: 5-7 days
Are your delivery methods trackable?
Our cheapest delivery options are not trackable but for peace of mind we offer trackable services for both UK and International deliveries.
UK Deliveries
Royal Mail First Class in the UK is not a trackable service.
Our 48 Hour and 24 Hour Next Working Day Courier services are both trackable.
If you wish to be able to track the delivery of your order please select either of these options on the delivery page of the checkout process.
International Deliveries
Royal Mail International Priority Signed For is our only trackable international delivery service.
We use this delivery method for international orders over £50.00 (excl VAT).
Is there a daily deadline for orders to be despatched on the same day?
Yes, we aim to despatch all orders placed before 3pm GMT on weekdays (except UK public holidays) on the same day.
For orders placed after 3pm GMT we aim to despatch on the next working weekday.
Thanks for sorting out the missing mug so promptly.
Just to say I ordered two, one for personal use and one for a gift. I have another week before I need to give the gift, so I decided to use the one that I received and it's brilliant. It's a lovely design and as a new customer I have been really enjoying sampling the different teas. Many thanks
Denise Herron
22nd October 2012
I just wanted to let you know how impressed I am with your service and the quality of your tea.
Victoria McDermott
28th March 2012
Ordered on Sunday, dispatched on Monday and received in Paris on Wednesday at 9:30AM. Well done!
Alain Le Grignou.
7th March 2012
I just wanted to let you know my order arrived on Monday. I was so blown away by the quality of your tea, packaging and the overall experience that I just placed another order for a one cup teapot, tea infuser mug for work and your whole leaf tea set in tins to get me started. I'm fairly new to drinking tea, but I can tell you I'm hooked and I look forward to try your wonderful tea selection.
Robert Bujak
22nd January 2012
Fantastic service. I ordered my JING tea glass yesterday-----It arrived 24 hours later. Great service, thrilled with the glass. Will recommend your superior service and product to anyone and everyone. Thank you so much.
P. D. Granville-Edmunds
6th October 2011
Just wanted to say ...'wow'. I'm relatively new to tea, I tried some of your Green Teas (usually at work) and it's amazing! I've ordered some more, and a cup!
I should note that JING customer service is on par with the superb quality of JING's teas! I have become a huge fan of your teas, and can't seem to get enough
Your Oriental Beauty oolong tea is absolutely divine. So is your cooked puerh. Next day delivery is brilliant as well, Excellent service. Good tea knowledge.
I just want to say thankyou very much for your time in answering my question. You have provided exactly the info I was after!
You may be interested to know that I am a passionate chinese tea drinker now. My day consists of Oolongs and Puerhs and I only drink PG tips if there is no other option! This is all down to you and Jing.
I discovered Jing through a TV show ("Taste" I think it was!) and consequently, after ordering some of Jing's Monkey-picked, my tea drinking habits have completely changed.
I've been drinking Chinese tea for 5/6 years, ever since i spent some time in China and Japan and the Water Sprite Oolong I bought from you guys was the best tea I've tasted for a while, perhaps the best I've tasted outside China itself.
The Lapsang Supreme was very good too.
Congrats on having such good teas on sale
Just wanted to say a quick thank you for some excellent service and for opening my eyes to some wonderful teas. Can't wait to try my next one. A heart felt thank you, Dan.
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JING Tea Ltd, 3.25 Canterbury Court, London, SW9 6DE, United Kingdom, TEL +44 (0) 207 183 2113
© 2013 Jing Tea Ltd
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