Delivery Information and FAQs

We offer a fast and efficient delivery service to the UK and worldwide. Find out about all the delivery options available to you when placing orders on our website.

Do you have any free delivery offers?

Yes, we will send all UK orders over £50.00 (incl VAT) by FedEx 24 Hour Delivery or Fedex Economy Delivery, free of charge.

Do you deliver worldwide?

Yes, we deliver orders worldwide.

Duties may apply to deliveries to your country. For many countries (e.g within the European Union) no charges apply but please check with your local customs.

In accordance with our terms and conditions, you are responsible for payment of any customs duties, taxes and import charges which the customs in your country may apply to your order.

Unfortunately due to import restrictions we are unable to deliver to Indonesia. 

What are your delivery options?

We offer a range of delivery options for both UK and International deliveries.

UK Deliveries

In the UK we offer the below delivery methods:

- Royal Mail First Class (for orders under £80)

- FedEx 24 Hour Delivery

- FedEx Economy Delivery

- All orders over £50.00 (incl VAT) are sent free of charge, by FedEx 24 Hour Delivery or FedEx Economy Delivery

International Deliveries

We offer the below international delivery methods:

- Royal Mail International Airmail

- Royal Mail International Signed For

- International orders over £50.00 (incl VAT) will be sent by Royal Mail International Signed For

How much will my delivery cost?

Our delivery charges are calculated by weight and volume to cover Royal Mail and FedEx charges and are visible in at the checkout. 

UK Deliveries:

Royal Mail First Class deliveries in the UK start from £2.99.

FedEx 24 Hour Delivery is charged at £6.50 per parcel and FedEx Economy Delivery is charged at £6.25 unless your order is over £50.00 (incl VAT) in which case the delivery would be free of charge.

Royal Mail First Class Charges:

 

Weight(g)Cost (excl VAT)
0g-500g £2.99
500-1kg £5.65
1kg-2kg £8.90
2kg-5kg £15.10
5kg-10kg £21.25
10kg-20kg £32.40

If your order is over 20kg, then we may send your order in more than one parcel. This is the most cost effective method of sending large parcels within the UK. When this is the case we will charge for the delivery of two parcels.

International Deliveries

Royal Mail International deliveries start from £3.50.

Weight (g)West Europe CostRest of the World Cost
Less than 100g £3.00 £3.50
100-250g £3.50 £4.50
250-500g £4.95 £7.20
500-750g £6.40 £9.90
750g-1kg £7.85 £12.60
1kg -1.25kg £9.30 £15.30
1.25kg-1.5kg £10.75 £18.00
1.5kg-1.75kg £12.20 £20.70
1.75kg-2kg £13.65 £23.40

To ensure the safe arrival of your tea and teaware, if your order is over £50.00 (incl VAT) we charge an additional £5.30 to the above standard pricing for each 2kg parcel to cover the cost of International Signed For.

If your order is over 2kg, then we may send your order in more than one parcel. This is the most cost effective method of sending large parcels abroad. When this is the case we will charge for the delivery of two parcels.

The Royal Mail Europe zone includes the following countries:

Albania

Greece (EU)

Norway

Andorra

Greenland

Poland (EU)

Armenia

Hungary (EU)

Portugal (EU)

Austria (EU)

Iceland

Romania (EU)

Azerbaijan

Irish Republic (EU)

Russia

Belarus

Italy (EU)

San Marino

Belgium (EU)

Kazakhstan

Serbia

Bosnia Herzegovina

Kyrgyzstan

Slovakia (EU)

Bulgaria (EU)

Latvia (EU)

Slovenia (EU)

Croatia (EU)

Liechtenstein

Spain (EU)

Czech Republic (EU)

Lithuania (EU)

Sweden (EU)

France (EU)

Luxembourg (EU)

Switzerland

Georgia

Macedonia

Tajikistan

Germany (EU)

Madeira (EU)

Turkey

Denmark (EU)

Malta (EU)

Turkmenistan

Estonia (EU)

Moldova

Ukraine

Faroe Islands

Monaco (EU)

Uzbekistan

Finland (EU)

Montenegro

Vatican City State

Gibraltar (EU)

Netherlands (EU)

 

All other countries come under the Rest of the World zone.

How long will my delivery take to arrive?

We offer fast and efficient delivery options for both UK and International deliveries. 

UK Deliveries:

Royal Mail First Class – 1-3 business days
FedEx 24 Hour Delivery – 1 working day
FedEx Economy – 2-3 working days

The above delivery times are subject to placing your order before 3pm GMT Monday to Thursday. Orders placed after 3pm GMT on Friday, Saturday or Sunday will be dispatched on the following Monday. Orders placed on a UK public holiday, will be dispatched the next work day.

Our Fedex Courier will arrive between 9am and 6pm on the day of delivery. Please ensure that somebody will be around to receive your order. If you not, we can arrange for your order to be dispatched on another day or to an alternative address.

International Deliveries:

Royal Mail International Priority:

Western Europe: 3-5 days
Rest of Europe: 3-5 days
Rest of the World: 5-7 days

Are your delivery methods trackable?

Our cheapest delivery options are not trackable but for peace of mind you can select trackable services for both UK and International deliveries.

UK Deliveries

Royal Mail First Class in the UK is not a trackable service.

Our Fedex Next Working Day Courier service is trackable.

If you wish to be able to track the delivery of your order please select Fedex Next Working Day or Fedex 48 Hour Delivery. 

International Deliveries

Royal Mail International Signed For is our only trackable international delivery service.

We use this delivery method for international orders over £50.00 (incl VAT).

Is there a daily deadline for orders to be despatched on the same day?

Yes, we aim to despatch all orders placed before 3pm GMT on weekdays (except UK public holidays) on the same day.

For orders placed after 3pm GMT we aim to despatch on the next working weekday.

Customer Feedback

Thanks for sorting out the missing mug so promptly.
Just to say I ordered two, one for personal use and one for a gift. I have another week before I need to give the gift, so I decided to use the one that I received and it's brilliant. It's a lovely design and as a new customer I have been really enjoying sampling the different teas. Many thanks
Denise Herron
22nd October 2012

I just wanted to let you know how impressed I am with your service and the quality of your tea.
Victoria McDermott
28th March 2012

Ordered on Sunday, dispatched on Monday and received in Paris on Wednesday at 9:30AM. Well done!
Alain Le Grignou.
7th March 2012

I just wanted to let you know my order arrived on Monday. I was so blown away by the quality of your tea, packaging and the overall experience that I just placed another order for a one cup teapot, tea infuser mug for work and your whole leaf tea set in tins to get me started. I'm fairly new to drinking tea, but I can tell you I'm hooked and I look forward to try your wonderful tea selection.
Robert Bujak
22nd January 2012

Fantastic service. I ordered my JING tea glass yesterday-----It arrived 24 hours later. Great service, thrilled with the glass. Will recommend your superior service and product to anyone and everyone. Thank you so much.
P. D. Granville-Edmunds
6th October 2011

Just wanted to say ...'wow'. I'm relatively new to tea, I tried some of your Green Teas (usually at work) and it's amazing! I've ordered some more, and a cup!

Aaron - 26th January 2009

I should note that JING customer service is on par with the superb quality of JING's teas! I have become a huge fan of your teas, and can't seem to get enough

Nicholas - 19th January 2009

Your Oriental Beauty oolong tea is absolutely divine. So is your cooked puerh. Next day delivery is brilliant as well, Excellent service. Good tea knowledge.

Paul - 8th January 2009

I just want to say thankyou very much for your time in answering my question. You have provided exactly the info I was after!

You may be interested to know that I am a passionate chinese tea drinker now. My day consists of Oolongs and Puerhs and I only drink PG tips if there is no other option! This is all down to you and Jing.

I discovered Jing through a TV show ("Taste" I think it was!) and consequently, after ordering some of Jing's Monkey-picked, my tea drinking habits have completely changed.

Tom O'Carroll
22nd July 2008

I've been drinking Chinese tea for 5/6 years, ever since i spent some time in China and Japan and the Water Sprite Oolong I bought from you guys was the best tea I've tasted for a while, perhaps the best I've tasted outside China itself.

The Lapsang Supreme was very good too.

Congrats on having such good teas on sale

Andrew Ferguson
20th May 2008

Just wanted to say a quick thank you for some excellent service and for opening my eyes to some wonderful teas. Can't wait to try my next one. A heart felt thank you, Dan.

Dan Greaves
20th July 2008