Tea Trainer

Why we are here

JING is the tea of choice for the world’s connoisseurs, tastemakers, and hospitality leaders – representing the very best in tea from single origins made by master producers. Dedicated to one clear mission to deliver unforgettable tea drinking experiences whilst enabling tea producers and their environments to thrive; since its founding in 2004 JING has seen solid growth and is now available globally in over 70 countries.

We are proud to be listed in many of the best 5-star hotels around the globe and served by some of the world’s greatest chefs, celebrating over 90 Michelin stars between them, as well as direct to consumer via our owned e-commerce channel.

Our teas and infusions deliver the finest quality expressions of authenticity, outstanding skill, and exceptional taste, all married with expert advice and tools to enable consumers to get the best out of the product.

Why you are here

To drive increases in quality and quantity of JING served in customers through delivery of JING training programme and in consumer awareness through increased staff and partner advocacy and their perfect serve delivery of JING.

Responsibilities

The primary responsibilities of the role are outlined below:

Customer/Distributor Training Programmes

- Work with Head of Tea Experience to create, manage and disseminate JING training materials
- Deliver trainings in person, virtually and via creation of videos (with support from the creative team)
- Maintain industry best practice training through working with chefs and ambassadorial network

Training Delivery

- Deliver trainings to enable perfect serve, JING brand awareness and tea knowledge to enable customers / distributors to maximise tea sales
- Deliver ‘train the trainer’ programme for second tier customers to enable increased knowledge sharing

JING Staff Training

- Work with head of tea experience to ensure optimised tea, product and brand knowledge of sales and customer service teams
- Support launch of new products through timely delivery of internal training
- Deliver weekly category/ brand engagement sessions to whole company to drive engagement/passion for brand
- Train all JING new starters, disseminating a basic tea knowledge

Ambassadorial

- Represent brand at key consumer and trade events

Experience & Competencies required:

The JING Tea Trainer is expected to have the following experience and competencies:

- A passion for / interest in high quality food and drink
- Understanding of high-end hospitality
- Staff and customer training experience (virtual training a bonus)
- Confident, clear communication skills
- Ability to strategize, write, design and implement training programmes according to customer requirements and JING brand best practices
- IT proficiency in PowerPoint and InDesign (ideal)
- Energetic and proactive, ability to prioritise own tasks and see projects through to completion.
- Ability to inspire and engage across a wide network
- Have the flexibly to travel when required

Behaviors required

Drive – to see the completion of projects for clients and throughout the business
Influence – through inspiring clients and employees with tea knowledge
Integrity – high levels of honesty and openness, sensitivity & confidentiality to team

Why work at JING

- Dynamic growth agenda
- High levels of autonomy
- Friendly and passionate environment
- Location in heart of London
- Employee rewards and first access to new products
- Unlimited tea to enjoy in the office
- Fruit & breakfast snacks in the office

Remuneration & Benefits

- Competitive salary based on experience
- Annual bonus scheme based on KPI delivery
- Private Medical and Health Cash Plan
- Employee Assistance Programme
- Auto-enrolment pension scheme
- 25-days holiday, plus bank holidays and birthday off
- 2 days of paid leave per year available for volunteering / charitable work
- Long service recognition with extra days of paid leave awarded to employees on hitting 3, 5 and 10-year milestones
- Cycle to work scheme
- Generous employee discount on jingtea.com

Please send your CV and Cover Letter to [email protected]