Returns

We understand that sometimes you may want to return products. If you are not completely satisfied with any item you purchase on the site then please return it to us in original condition within 30 days of receipt and we will give you a full refund of the item’s cost excluding postage costs. In addition, customers in the European Union are entitled to a statutory cooling-off period of fourteen business days.

Our returns address is shown on your invoice and packing slip. If you wish to receive a refund or replacement please contact us by email or call us on 020 7183 2113 to let us know.
If an item has been sent to you in error and you wish to return it, please contact us for our Freepost address.

If an item has arrived broken, please contact us to request a replacement and dispose of the broken item. In some cases we may need to ask you to provide a photo of the broken item so that we can look into how the damage might have been caused.