We are confident that our entire product range allows you to enjoy a definitive experience of the world’s greatest teas. We hope that you will enjoy exploring the full range of our teas and the tastes they offer.

However if you are not completely satisfied with any item you purchase on the site then please get in contact with our customer services team to discuss returning your order. In most cases we will ask you to return it to us in its original condition and packaging within 30 days of receipt and we will give you a full refund of the item’s cost excluding postage costs. In addition, customers in the European Union are entitled to a statutory cooling-off period of seven business days.