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Contact Us

Make an enquiry

Please use the contact form below to get in touch with our customer services and sales team. We will get back to you within 1-2 working days.

If there is anything you would like to know about JING, our teas or our services, please feel free to contact us.

Contact

customerservices@jingtea.com

020 7183 2113

Customer Care Opening Hours

UK Time (GMT)

Monday – Friday, 9:00am – 5:00pm

 

Head Office

JING Tea Ltd
5 Hobart Place
Belgravia
London
SW1W 0HU
United Kingdom

Please place your orders for personal use online, as unfortunately we cannot take orders for private customers by phone, email or in person.

Most popular FAQs

  • Order status

    If you placed your ordered using our next day courier service you can track it here. Your tracking number will be included in your order dispatch email. Please contact our customer service team via email or phone 020 7183 2113 if you have any further questions regarding your order.
  • Returns

    We understand that sometimes you may want to return products. In the event you are not entirely happy with your purchase please email customerservices@jingtea.com or call us on 0207 183 2113.

    Learn More →

  • Store finder

    We are delighted to announce that our store is now back open. Learn More →
  • Gift cards

    Can you use JING Tea DGC online?
    Yes. JING Tea DGC may only be used as full or part payment for products purchased from JING Tea online at www.jingtea.com.

    Can you use JING Tea DGC in our retail store?
    No, but we are working on enabling this in the near future.
    When do JING Tea DGC expire?
    The gift card will expire 24 months from date of purchase, if not already fully used.

    Do I have to spend all the balance of my card in one go?
    No, you can use as much, or as little, of the gift card credit as you like and the remaining credit will remain in balance on your card.