Delivery Information and FAQs

We offer a fast and efficient delivery service to the UK and worldwide. Find out about all the delivery options available to you when placing orders on our website.

Do you have any free delivery offers?

Yes, we will send all UK orders over £50.00 (incl VAT) by FedEx 24 Hour Delivery or Fedex Economy Delivery, free of charge.

Do you deliver worldwide?

Yes, we deliver orders worldwide.

Duties may apply to deliveries to your country. For many countries (e.g within the European Union) no charges apply but please check with your local customs.

In accordance with our terms and conditions, you are responsible for payment of any customs duties, taxes and import charges which the customs in your country may apply to your order.

Unfortunately due to import restrictions we are unable to deliver to Indonesia.

What are your delivery options?

We offer a range of delivery options for both UK and International deliveries.

UK Deliveries

In the UK we offer the below delivery methods:

  • Royal Mail First Class (for orders under £80)
  • FedEx 24 Hour Delivery
  • FedEx Economy Delivery
  • All orders over £50.00 (incl VAT) are sent free of charge, by FedEx 24 Hour Delivery or FedEx Economy Delivery

International Deliveries

We offer the below international delivery methods:

  • Royal Mail International Airmail
  • Royal Mail International Signed For
  • International orders over £50.00 (incl VAT) will be sent by Royal Mail International Signed For

How much will my delivery cost?

Our delivery charges are calculated by weight and volume within the UK, and value for international to cover Royal Mail and FedEx charges and are visible in at the checkout.

UK Deliveries:

Royal Mail First Class deliveries in the UK start from £3.35.

FedEx 24 Hour Delivery is charged at £6.50 per parcel and FedEx EconomyDelivery is charged at £6.25 unless your order is over £50.00 (incl VAT) in which case the delivery would be free of charge.

Royal Mail First Class Charges:

Weight(g) Cost (excl VAT)
0 Kg – 1 Kg £3.35
1 Kg – 2 Kg £5.50
2 Kg – 5 Kg £15.85
5 Kg – 10 Kg £21.90

International Deliveries

**We are updating this section. You will see the delivery rate within the checkout. If you would like to speak to us please call our  customer service team on +44 20 7183 2113.

 

How long will my delivery take to arrive?

We offer fast and efficient delivery options for both UK and International deliveries.

UK Deliveries:

Royal Mail First Class – 1-3 working days
FedEx 24 Hour Delivery – 1 working day
FedEx Economy – 2-3 working days

The above delivery times are subject to placing your order before 3pm GMT Monday to Thursday. Orders placed after 3pm GMT on Friday, Saturday or Sunday will be dispatched on the following Monday. Orders placed on a UK public holiday, will be dispatched the next work day.

Our Fedex Courier will arrive between 9am and 6pm on the day of delivery. Please ensure that somebody will be around to receive your order. If you not, we can arrange for your order to be dispatched on another day or to an alternative address.

International Deliveries:

Royal Mail International Priority:

Europe: 3-5 days
Rest of the World: 5-7 days

*subject to efficient local customs clearance

Are your delivery methods trackable?

Our cheapest delivery options are not trackable but for peace of mind you can select trackable services for both UK and International deliveries.

UK Deliveries

Royal Mail First Class in the UK is not a trackable service.

Our Fedex Next Working Day Courier service is trackable.

If you wish to be able to track the delivery of your order please select Fedex Next Working Day or Fedex 48 Hour Delivery.

International Deliveries

Royal Mail International Signed For is our only trackable international delivery service.

We use this delivery method for international orders over £50.00 (incl VAT).

Is there a daily deadline for orders to be despatched on the same day?

Yes, we aim to despatch all orders placed before 3pm GMT on weekdays (except UK public holidays) on the same day.

For orders placed after 3pm GMT we aim to despatch on the next working weekday.