Account Management

  • How do I create an account?

    Creating an account with us is easy. Simply click the ‘Log In’ link in the far top right of the website. On the next page, click ‘Create an Account’, fill in the information required and press ‘Submit’.

  • Getting started on the new site if you already have a JING account

    If you have an account with us already that you used on our previous site, you’ll need to reset your password for your account on our new site.

    Don’t worry, this can be the same as the password you used on the old site, or something new if you like.

    Please click here to set your password for the new website.

    After you have set your password, you’ll be able to use and place orders on the new site straight away.

  • What do I do if I've forgotten my password?

    If you have forgotten your password then we can easily create a new one for you. On the ‘Log In’ page you will see a link ‘Forgot your password?’. Click on this link, enter your email address and click ‘Recover Password’.

    Your new password and instructions on how to recreate your password will be emailed to you. If you do not receive this email straight away, please check your junk email folder.

  • How do I add a new delivery or billing address?

    To add or edit delivery or billing addresses, login to your account and navigate to the ‘Account Dashboard’ section. Click on ‘Address Book’, where you can update both your billing address and delivery address details.

    Our checkout also includes a section for billing address and a section for delivery address. Here you can select the correct addresses for each order you place.

Placing Your Order

  • Is shopping online safe?

    At JING Tea we use secure servers to protect your personal details. We do not store any card details online. All of our payments are processed through Sagepay and Paypal. Both use state-of-the-art servers and encryption to ensure that payments are processed securely. If you use a VISA or MasterCard for your online orders you may be prompted to fill out either ‘Verified by Visa’ or ‘Mastercard SecureCode’ details when processing a payment on our site. Details on these two systems are shown below.

  • What is "Verified by VISA"?

    Verified by Visa is a service that password-protects your Visa card details; providing you with added security when shopping online. This allows you to create a password that is known only to yourself, to use every time you use your Visa card online.

    To register for Verified by Visa all you need to do is follow the instructions next time you place an order online with us. Alternatively, you can sign up by contacting the bank that issued your Visa card directly.

    You’ll be asked to come up with a password for your Visa card. You only need to do this once, then whenever you use the card online you will be asked to enter the password when you check out. If you have already registered, you will be prompted to enter your Verified by Visa password when you order.

    To find out more information please visit the Visa website.

  • What is "Mastercard Securecode"?

    MasterCard SecureCode is a service that password-protects your Visa card details; providing you with added security when shopping online. This allows you to create a password that is known only to yourself, to use every time you use your Visa card online.

    To register for MasterCard SecureCode all you need to do is follow the instructions next time you place an order online with us. Alternatively, you can sign up by contacting the bank that issued your Visa card directly.

    You’ll be asked to come up with a password for your Visa card. You only need to do this once, then whenever you use the card online you will be asked to enter the password when you check out. If you have already registered, you will be prompted to enter your MasterCard SecureCode password when you order.

    To find out more information please visit the Mastercard website.

  • How do I place an order?

    Placing an order with JING Tea is easy, just follow the steps below:

    – After creating your account, login and search for the products you would like to purchase.
    – Add the items you would like to your basket by clicking ‘Add to Basket’.
    – Click the basket icon at the top right of the screen and check that the products and quantities are correct, then click ‘Checkout’.
    – Check your billing address and delivery address are correct.
    – Choose your delivery option.
    – Fill in your payment details.
    – Do a final check of your order.
    – Tick the Terms & Conditions box.
    – Click ‘Place your order’.
    – You will then be taken to an order confirmation page, and will receive an email confirming your order number and details.

Storage

  • How should I store your tea?

    Wherever possible we use vacuum, gas packing and cold storage for our teas to ensure that they arrive with you as fresh as possible. All tea should be kept away from heat, light, moisture and odours. Exposure to these will cause the tea to deteriorate and lose flavour. Our loose teas are packed in resealable ziplock bags so we recommend that you reseal all your bags once you have used them and store them in a cool dry place.

    Generally speaking, black teas and more heavily oxidized oolongs can be stored for a longer time than green, white and lightly oxidized oolong teas. Green teas, white teas and light oolong teas are best drunk within two to three months of opening.

    However, they can also be stored in the fridge to maintain freshness for as long as possible. If you choose to store your green, white and light oolongs in the fridge, be careful to take the packs out a little in advance of making your tea so that they can reach room temperature. Opening a bag straight from the fridge will result in condensation on the inside of the pack, which when closed can then affect the quality of the tea inside.

Pricing and Currency

  • Can I place orders in different currencies?

    All orders on the website are processed in GBP. The currency switcher on the site is for guidance purposes only. Exchange rates on our site are updated regularly but may not reflect the latest rates.

Returns

  • How do I return an order?

    We are confident that our entire product range allows you to enjoy a definitive experience of the world’s greatest teas. We hope that you will enjoy exploring the full range of our teas and the tastes they offer.

    However if you are not completely satisfied with any item you purchase on the site then please return it to us in original condition within 30 days of receipt and we will give you a full refund of the item’s cost excluding postage costs. In addition, customers in the European Union are entitled to a statutory cooling-off period of seven business days.

    Our returns address is shown on your invoice and packing slip. If you wish to receive a refund or replacement please contact us by email to let us know.
    If an item has been sent to you in error and you wish to return it, please contact us for our freepost address.

    If an item has arrived broken, please contact us to request a replacement and dispose of the broken item. In some cases we may need to ask you to provide a photo of the broken item so that we can look into how the damage might have been caused.

Out of Stock

  • What do I do if an item I want to order is out of stock?

    We do regular stock checks to ensure that we maintain correct stock information on the site. If an item that you would like to order seems to be out of stock by mistake please let us know by calling +44 (0)207 183 2113. We will then check the stock level of this product and let you know whether the item is available for purchase.

    If the item is available then we will put the item back into stock on the website while you are speaking to us and let you know how to add the product to your basket.

    Some of the teas we buy are extremely rare and are only ever available in extremely limited quantities. Where this is the case, once we run out of stock, we are unable to source a replacement until the next season in which that tea produced. For these teas we recommend signing up to our newsletter to receive the latest news on rare tea launches.

Retail Stores

  • Do you have any retail stores?

    JING is an online retailer so we do not currently have any retail stores. Retailing online means we can focus purely on the quality of tea, ensuring that it is the best available anywhere. We can also guarantee the presentation, storage and freshness of the teas we sell. Buying tea online means that you can find the best quality tea for the best possible price.