JING Tea Rewards Programme

FAQs

• What is JING Tea's Rewards programme?

  This is our way of showing our appreciation. You can earn points in various ways such as referrals and purchases and use these points as discounts off purchases, so the more you collect the more you save.

• Who can join?

  Anyone...as long as you’ve signed up to create a Rewards account using your name and email address; you will be automatically enrolled and start earning points.

  Please note the JING Tea Rewards programme is not available to our Trade Portal customers.

• How do I view my points balance?

  Your points balance can be viewed in your Rewards account when you login.

• How do I redeem my points?

  Select the tab called "Redeem Points" when you’re signed into your Rewards account.

  You’ll see your total points and if you have enough, you can redeem them for a reward using the generated code at checkout.

• Is there a limit to the number of points I can earn?

  There is no limit on the total amount of points you can earn, however, we can only reward points for a maximum of 2 reviews within each calendar month.

• What do the 'Approved', 'Pending' and 'Cancelled' statuses mean?

  Approved

  These points can be redeemed on rewards immediately

  
  Pending

  These points need to be verified before you can redeem them.

  This typically applies to purchases and referrals.

  
  Cancelled

  These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled).

• What happens if a friend I refer cancels or returns their order?

  Your pending points will become cancelled and will be removed from your account.

• Why did my Rewards account balance go down?

  You, or someone you referred, cancelled or returned a purchase.

• I completed an activity but I didn't earn points

  It can sometimes take a few minutes for us to process your activity and provide your points.

• Can I use my Rewards points during checkout?

  Yes, but you will need to redeem your points for a unique code first which can then be applied during checkout.

  Please note that Rewards discount codes are not valid for use on subscription and recurring payment plans, nor digital gift cards.
  
  Codes are applied during Checkout. Only one code can be used at a time, and therefore can't be used in conjuction with any another code.

• How do I cancel being a Rewards member?

  If you no longer wish to earn points, please contact us at [email protected] and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.

• What happens if I leave and decide to join again?

  Just contact us and we will re-enroll you, but your point total will begin from zero.

• Where can I report a problem or give feedback?

  Please contact our Customer Service team at [email protected] on any further queries or feedback you may have.